FAQs
Age Limit?
Yes! All customers are required to be 21+ before they can be able to place an order.
How do I place an order on EU THC Vapes?
To place an order, simply browse our product selection, add your chosen items to your cart, and proceed to the checkout. Follow the instructions for payment, and we will discreetly deliver your order to your location.
Where's my tracking Number:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has been shipped, along with tracking information.
How long does shipping take?
Shipping times may vary depending on your location. Generally, orders are shipped within 7 business days. You will receive a tracking number to monitor your order’s progress.
Are your products lab-tested for quality and safety?
Yes, all our products undergo rigorous lab testing to ensure quality, safety, and potency. We are committed to providing our customers with the best and safest THC cartridges and vape pens.
What should I do when I make a mistake with my order?
If there is any issue with your order, please be aware that once a purchase is complete, we can no longer make changes to the order. Please make sure to double check your order before completing the purchase! Otherwise, we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. Once your order has been shipped, we cannot cancel or refund any purchase. Please contact info@cartsmarketplace.com with any questions or concerns.
Do you guys do pick ups?
No we do delivery for all first orders/deals.
What is your return policy?
If you receive a damaged or incorrect product, please contact our customer support team within 14 days, and we will arrange for a replacement or refund as needed.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it cannot be changed or canceled. Please review your order carefully before finalizing your purchase to ensure it meets your needs.